FREQUENTLY ASKED QUESTIONS

The Answers You Need

DO YOU SELL GIFT CARDS?

At this time, we do not sell gift cards.

WHAT IS YOUR RETURN POLICY?

Returns and Exchanges:

​Please be advised, all merchandise is subject for inspection prior to shipping to reassure the condition and quality of our product.

 

  • We do not offer exchanges only full refund of returned product(s). Customer will be responsible for shipping cost on returned item(s).

  • All returned products must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted and will not be refunded.

  • All return requests must be sent no later than 7 days from the date of delivery.

to customer service at sonia@evascollections.shop for confirmation. If item is not reported within the given time, the item will be non-refundable. All Sales are Final.

  • Please allow 24-72 hours for a response from customer service. We will provide return instructions in order for you to proceed.

  • Once you receive our return instructions, all items must be packed in the original packaging and include your full name and order number.

  • After your return has been received and we have inspected the condition of the product(s), refunds will be processed within approximately 7-10 business days and credited back to the original form of payment. You will receive an email confirmation when your return has been completed.

Refused Packages

Orders that are refused will be refunded and deducted a handling fee.

 

Reserve The Right to Refuse and/or Reject:

We reserve the right not to accept the following:

  • Any returns if the product shows signs of wear or has been used or altered from its original condition.

  • Excessive or Irregular return history with the brand regarding damages, missing items, and furthermore. Please note that excessive returns may be indicative of fraudulent activity. Our customer department is equipped to handle these type of cases and we will work with the customer to either resolve the issue or refuse service moving forward. While we never want to reject a customer, we must ensure the safety and welfare of our customers.

 

 

What are hours of operations?

Eva’s hours of operations are from 9:30am to 7:00pm, Monday – Friday. Saturdays 10:00am-7pm.

 

What if a product is unavailable?

Please send us an email request regarding the item that you are looking for. We will gladly be happy to assist and

provide an ETA and let you know as soon as the goods are in stock.

 

What form of payments do you accept?

We accept Visa, Mastercard, Amex, Discover, and PayPal.

 

Will I be charged sales tax?

Orders placed are subject to applicable state, local and county sales tax.

 

Can I cancel or modify my order?

Orders cannot be cancelled or modified once they have been placed.

 

How can I track my order status?

Once your item(s) have shipped you will receive a confirmation email with FedEx tracking details. In order to check the status of your shipment just visit FedEx.com and you will have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.

If you need further assistance tracking your package, please contact FedEx directly at 1-800-GO-FEDEX and provide your tracking number.

 

Do we ship international?

No, purchased items can only be shipped within the continental U.S.