STORE POLICY

Because We Care

We founded Eva’s Collections with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below.

Returns and Exchanges:

​Please be advised, all merchandise is subject for inspection prior to shipping to reassure the condition and quality of our product.

 

  • We do not offer exchanges only full refund of returned product(s). Customer will be responsible for shipping cost on returned item(s).

  • All returned products must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted and will not be refunded.

  • All return requests must be sent no later than 7 days from the date of delivery.

       to customer service at sonia@evascollections.shop for confirmation. If item is not reported           within the given time, the item will be non-refundable. All Sales are Final.

  • Please allow 24-72 hours for a response from customer service. We will provide return instructions in order for you to proceed.

  • Once you receive our return instructions, all items must be packed in the original packaging and include your full name and order number.

  • After your return has been received and we have inspected the condition of the product(s), refunds will be processed within approximately 7-10 business days and credited back to the original form of payment. You will receive an email confirmation when your return has been completed.

Refused Packages

Orders that are refused will be refunded and deducted a handling fee.

 

Reserve The Right to Refuse and/or Reject:

We reserve the right not to accept the following:

  • Any returns if the product shows signs of wear or has been used or altered from its original condition.

  • Excessive or Irregular return history with the brand regarding damages, missing items, and furthermore. Please note that excessive returns may be indicative of fraudulent activity. Our customer department is equipped to handle these type of cases and we will work with the customer to either resolve the issue or refuse service moving forward. While we never want to reject a customer, we must ensure the safety and welfare of our customers.

 

 

SHIPPING POLICY

 

FREE SHIPPING ON ALL ORDERS.

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Orders placed before 5 PM EST are typically processed same day and orders placed after 5 PM EST and on weekends will be processed the next business day.

 

FedEx is our primary shipping service for orders shipped within the U.S. Typically, US orders take 3-10 business days for delivery.

 

Please note orders will be processed 1-3 business day(s). Once your order has been processed and ready for shipping, you will receive an email notification with your tracking information.

 

Eva’s Collections is not responsible for lost or stolen packages. If your package is misdelivered, as the recipient of the package, you are required to get in contact with the shipping carrier to file a claim. We can provide you with all the necessary information for the investigation; however, please keep in mind that this is a matter completely out of our control.

 

 

PRIVACY POLICY

Your privacy and data protection are very important to us. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. Any personal information such as your name, phone number, address, e-mail address, products purchased obtained through www.evascollections.shop is private, and is maintained by www.evascollections.shop in a secure and protected environment, and will never be released to any third party. www.evascollections.shop is a secure site.